Direct Auto Insurance is a non-government company based in Chicago that has been offering insurance services since 2007.
It focuses on providing non-standard auto insurance, allowing customers to get benefits from extensive coverage options.
The company claims to offer more than minimum coverage, but affordable, quality, and transparent insurance.
Let’s check out the reviews from its customers as well as BBB’s rating to check out if this company is worth dealing with.
Rating Given by BBB
BBB has given the rating F to Direct Car Insurance based on 13 different factors, such as complaint history with BBB, advertising issues, transparency, etc.
There are 112 complaints that have been filed against the business by customers.
Different issues have been reported, including the following:
- Delivery Issues;
- Advertising or Sales Issues;
- Guarantee or Warranty Issues;
- Billing or Collection Issues;
- Problems with Product or Service.
86 of complaints still remain unanswered. Also, there are 27 customers’ reviews posted on the website of BBB, and all of them are negative.
In particular, customers complain about rude and unprofessional support services, refusals to cover damage, poor consultations, etc.
Most of their customers are extremely unhappy with the company and believe that it should be closed.
According to one of the reviews, posted by a former employee of this insurance company, they will try to do anything to deny customers’ claims.
Conditions Offered by the Company
Direct does not provide much information on its conditions such as a quote.
Basically, the website has only some very basic information.
There is contact information, though, that includes several email addresses and phone numbers. Their customer support is available in both English and Spain.
To find out their conditions, you should contact them directly.
Generally, the website that they have should be improved because it has very little information.
Basically, you can use it only to find contact options available to reach the support team of this company.
Please note that many customers were not able to reach their employees when they needed to sort out their problems.
Also, it seems like the company tries to ignore its customers.
The company has lots of complaints from its customers, and, moreover, they do not have any positive reviews, at least on BBB’s website and several other websites.
The company does not try to resolve all the complaints in a polite and timely manner.
If you make a deal with them, the chances are that the company will try to avoid making a payment to cover expenses in case of the occurrence of event insured.